Information Collection

PremiumWest Bank collects personal information that you voluntarily provide when you create an account, make transactions, or contact our support team. This includes your name, email address, phone number, date of birth, and government-issued identification details required for identity verification and regulatory compliance.

We may also collect technical data such as your IP address, device type, browser information, and usage patterns to improve our platform's performance and security. This data is collected automatically when you access our services and is handled in strict accordance with applicable data protection laws.

How We Use Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, maintain secure sessions, and analyse how our services are used. Cookies also allow us to personalise content and deliver relevant account insights to you.

• Session cookies to keep you securely logged in.
• Preference cookies to remember your settings and language choices.
• Analytics cookies to understand platform usage and improve performance.
• Security cookies to detect and prevent fraudulent activity.
• Marketing cookies (opt-in only) to deliver relevant financial tips and offers.
• You may disable non-essential cookies at any time in your browser settings.

Collection, Processing & Use of Personal Data

Your personal data is collected and processed solely for the purposes of providing, maintaining, and improving our banking services. We use your data to verify your identity, process transactions, send account alerts, and comply with financial regulations including Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.

Data Protection

PremiumWest Bank implements industry-standard security measures including 256-bit SSL/TLS encryption, two-factor authentication, and strict access controls to protect your personal data from unauthorised access, disclosure, or misuse.

We do not sell, trade, or rent your personal information to third parties. Your data is only shared with trusted service providers who assist in operating our platform, subject to strict confidentiality agreements and the same data protection standards we apply internally.

Your Rights Over Your Personal Data

You have the right to access, correct, or request deletion of the personal data we hold about you. You may also object to the processing of your data, request portability, or withdraw consent at any time without affecting services already rendered.

1. Right to access the personal information we hold about you at any time.
2. Right to correct inaccurate or incomplete data in your profile.
3. Right to request deletion of your account and associated personal data, subject to legal retention requirements.
4. Right to data portability — receive your data in a machine-readable format upon request.

Policy for Users Under 18

Our banking services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that personal information has been submitted by a user under the age of 18 without verified parental consent, we will promptly delete that information from our records.